Shipping and Delivery Policy

watchmycreation is operated by Sajai Digital (sole proprietorship), Flat No. 1101, J Wing, Empire Square, Kalewadi Road, Near KWT Tower, MIDC Chinchwad, Pimpri Chinchwad, Pune, Maharashtra 411019, India. Contact support@watchmycreation.com or +91 98504 69469.

What you receive

• A six-character access code, and a private link with the code inside it.
• Both appear on screen, on your receipt page, as soon as the payment gateway confirms your payment. Usually that is a moment after you pay. After a UPI collect request that you approve on your phone it can take longer. The receipt page keeps checking for a while; if it then says it is still waiting, reload it.
• The receipt page offers to send the link to yourself on WhatsApp. That message is your backup. We do not send the ticket by text message, so save it.
• Where we have issued one, the receipt also links your tax invoice.

When your access starts

Nothing starts counting when you pay. Your 12 hours of access begin the first time you press play, and a ticket gives one playthrough within them. The full terms of a ticket are in our Terms and Conditions.

If you paid and did not see a ticket

• If the receipt page says it is still waiting, reload it. If money left your account, the ticket appears there once the payment gateway confirms the payment. If you cancelled the payment, nothing was charged.
• If you closed the page, or the ticket never appeared, email support@watchmycreation.com with the payment reference from your UPI app, your bank statement or Razorpay’s confirmation, or the phone number you gave at checkout. We reply within 2 business days, and either reissue your access or refund you in full — your choice, as our Cancellation and Refunds policy says.

If you lose your code or link

There is no account to sign in to, so the code and the link are the only way back to the film. If you lose both, write to support@watchmycreation.com — or to our Grievance Officer at grievance@watchmycreation.com — with the payment reference or the phone number you gave at checkout. We look the ticket up against that payment and send you the link again. The access code does not change, so a link you saved earlier keeps working.

Listing fees, for filmmakers

A listing fee buys a digital service too. Once the payment is confirmed, the listing period is added to the film, and your studio shows the new expiry date. If a payment has gone through but your studio does not show it, write to support@watchmycreation.com with the film’s title and the payment reference. When a listing fee is refunded is set out in our Cancellation and Refunds policy.

Contact

support@watchmycreation.com
+91 98504 69469
Monday to Friday, 10:00–18:00 IST

A complaint about delivery can also go to our Grievance Officer, at grievance@watchmycreation.com; we acknowledge every complaint within 24 hours.