Cancellation and Refunds

watchmycreation is operated by Sajai Digital (sole proprietorship), Flat No. 1101, J Wing, Empire Square, Kalewadi Road, Near KWT Tower, MIDC Chinchwad, Pimpri Chinchwad, Pune, Maharashtra 411019, India. Contact support@watchmycreation.com or +91 98504 69469.

This policy covers tickets bought by viewers and listing fees paid by filmmakers: when we refund one, and how long it takes. A ticket is a digital product delivered the moment your payment is confirmed; how that works is in our Shipping and Delivery Policy.

When we will refund a ticket

• The film would not play. If a technical fault on our side prevented you watching, we refund in full.
• The ticket’s streaming allowance ran out part-way through a viewing. Every ticket carries a limit on how much watching it allows in total, counting only time spent watching (our Terms explain it). If that limit — rather than your access window — is what stopped you finishing the film, write to us with your access code: we restore your access, or refund you if you would rather.
• You were charged and never received a ticket. Refunded in full, or we reissue your access — your choice.
• You were charged more than once for the same ticket. The duplicate is refunded in full. We detect a second successful payment against the same order automatically and put it in front of an administrator; what we cannot detect is the same person buying the same film through two separate orders, so tell us and we will refund the duplicate.
• The film was withdrawn before you had a fair chance to watch it. If the filmmaker withdraws it, or we take it down — on a complaint under our Intellectual Property Policy, or on a court or government order — we refund every unexpired, unused ticket for it automatically, without you having to ask.

A listing period simply lapsing is not a withdrawal: a ticket you have already bought plays out its full window even after the period it was sold under has ended, so there is nothing to refund.

When we will not

• You did not start watching within 30 days of buying. The ticket lapses unused and is not refunded. We say this on the film’s page, at checkout and on your receipt, and your receipt shows the date it lapses.

• You watched the film and did not enjoy it. Most films carry a trailer and every film carries a description, a rating and any content warnings, and we ask you to use them before buying.
• You let the 12-hour access window expire without watching. The window starts at your first play, not at purchase, so this only happens after you have begun.
• You watched the film to the end. A ticket buys one playthrough; stopping part-way does not use one up, but finishing does.
• You lost your access code and private link and cannot verify the purchase. If you can show us the payment, we will help.

How to ask

Email support@watchmycreation.com within 7 days of the purchase, with the payment reference or the phone number you gave at checkout. Tell us what went wrong. We reply within 2 business days.

How long a refund takes

Approved refunds are issued to the original payment method through Razorpay. Once we approve it, the money typically reaches you in 5–7 business days, depending on your bank or UPI provider. We do not control that timing.

When a refund is issued, access to the film ends.

Cancellation

Because a ticket is delivered the moment you pay, there is no separate cancellation step. If you have not started watching and believe you bought in error, contact us within 7 days and we will consider it under the terms above.

There is also no subscription to cancel: no plan, no billing cycle, no auto-renewal, no free trial and no stored payment instrument. Nothing here charges you again unless you choose to pay again.

A payment that failed

A payment the gateway reports as failed produces no ticket, no access code and no entry in our accounts. There is nothing to reverse and nothing was charged. If your bank shows a pending amount against a failed payment, your bank releases it; we never received it.

Foreign currency and cross-border payments

A viewer outside India is charged in US dollars. Every film has a price in US dollars, from US$2 upwards, as well as its price in Indian Rupees. A viewer we detect as buying from outside India is shown the dollar price and charged it, by card; a viewer in India is charged the price in Indian Rupees. Which applies is decided by us, from where the purchase is made, and is shown before you pay. A ticket sold in US dollars to a viewer outside India is an export of services and carries no Indian GST. A payment or refund that involves a currency conversion is settled strictly at the amount actually realised after conversion and after any gateway or bank charge: the rate is fixed by the payment gateway, the card network and their settlement bank at the moment each transaction is processed, and we neither fix nor guarantee it. Your own bank may also charge you for a payment in a foreign currency; that is between you and your bank. A refund of a ticket paid in US dollars is made in US dollars, to the card that paid, on the same basis — we refund what the gateway actually returns, which can differ in rupee terms from what was originally realised because rates move between a sale and its refund.

Chargebacks

If you are thinking of raising a chargeback with your bank or card issuer, please write to us first: most disputes are quicker to settle directly. Where a chargeback succeeds, the ticket is revoked and access ends.

Listing fees

A filmmaker pays a listing fee to put an approved film on sale for 90 days. The fee is charged only after we approve a film, so a film we decline costs nothing to list.

• The fee is for listing. It is not refunded because a film sold fewer tickets than hoped, or because the filmmaker withdrew it. It is refunded pro rata for the unexpired part of the period if we take the film down — on a copyright complaint, or on a court or government order. We may withhold that refund if we took the film down because the filmmaker broke our Filmmaker Agreement. A refund we make because we took a film down is made without the filmmaker having to ask.
• If a filmmaker withdraws their own film, the listing fee is not refunded — they ended the period, not us — but every viewer holding an unused, unexpired ticket for it is refunded automatically, and each of those refunds is set off against that filmmaker’s earnings under our Filmmaker Agreement.
• Charged more than once for the same listing period? The duplicate is refunded in full.

To ask about a listing fee, email support@watchmycreation.com within 7 days of the payment, with the film’s title and the payment reference. We reply within 2 business days, and an approved refund reaches the original payment method in 5–7 business days, depending on the bank or UPI provider.